1. About us
The full business name of the company is: ALBISEH DOO
Headquarters: Budva, street: Prvomajska no. 8
Responsible person: Aleksandar Stojanovski
Activity code 1413
Current account: 530-29847-03
Contact phone: 068/036-696
Contact email address: email@example.com
2. General conditions of service provision
The sale of goods through our online store www.lappa.me is carried out as part of the registered business of ABISEH DOO, street: Prvomajska 8, registration number: 02677890.
The goods that are sold through the website have the properties necessary for the regular use of that type of goods in accordance with its purpose.
The selling price of the goods is indicated with each item, and the possibility of buying goods with special price benefits or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the website: www.lappa.me. By sending an order to the company, the customer undertakes to conclude a sales contract with the company on the purchase of the ordered products.
The Company reserves the discretion to accept or decline an order. If it is unable to accept the order, the company will immediately notify the customer. The company accepts the order and considers the sales contract concluded within three days of sending the confirmation of receipt of the order, or the moment of delivery of the product to the customer.
We strive to be as accurate as possible in product descriptions, images and prices, but we cannot guarantee that all information is complete and error-free. Images do not have to be 100% identical to the products. All items displayed on the site are part of our offer and their availability at all times is not implied.
3. Delivery policy
3.1. The moment the order is accepted
After ordering, you will be informed about the status of your order via the email you provided during the ordering process. The order is accepted by the company ALBISEH DOO only after we send you a confirmation of acceptance by email.
3.2. Delivery time
The order delivery period is up to 30 working days. Orders sent on Fridays and weekends will be delivered during the following working week, or at the latest within 30 working days from the day the order is received.
3.3. Delivery delay
In the event of a delivery delay, you have the right to cancel the purchase, in which case all money will be refunded.
3.4. Delivery price
We send the ordered goods to you by courier service Express One doo. The delivery price is free for all customers in Montenegro. Delivery costs are added to the price of the product and are shown with the price of the product and during the ordering process on the website.
In case of exchange of goods, the costs of returning the goods shall be borne by the company ALBISEH DOO. It is possible to divide your order during delivery into several parts depending on the availability and availability of goods in stock (it may happen that it is in another store or warehouse in another city). This will not cause you any additional costs.
3.5. Delivery procedure
The shipment arrives at the address within 1-3 working days. During that period, there must be a person at the address who can take over the shipment. The courier tries to deliver each shipment twice. If the courier does not find you at the address, he will call you on the phone number you left when creating the order and arrange a new delivery date. If you are not found at the address on another occasion, the shipment is returned to our premises.
When picking up the shipment, it is necessary to visually inspect the package, due to possible visible damage. If you notice that the transport box is significantly damaged and you suspect that the product inside it is also damaged, you have the right to refuse to receive the shipment and to inform us by calling 068/036-696 or via email firstname.lastname@example.org. If the shipment appears to be undamaged, collect the shipment and sign the courier’s address book.
4. Payment policy
4.1. Payment methods
Payment for products on our online store can be made in one of the following ways: with payment cards – VISA, Maestro or MasterCard that support payment via the Internet. or when taking over the goods, by paying the courier.
Payment by cards is realized in cooperation with NLB Bank AD Podgorica and is done in a safe and certified way through the Ixopay Payment Gateway, by simply entering data from the payment card.
After entering the card details and confirming the payment, the bank authorizes the transaction and thus the order is approved and enters the further process of preparation for delivery. The amount will be reserved on your card (account) and will not be available for other purposes. The transaction will be completed and the amount deducted from your account only when the products are prepared for transport and handed over to the courier service. In the event that the payment is not completed, that is, the amount is not removed from the account within 14 days of accepting your order, the order will be canceled and deleted.
After the expiration of the 14-day period, the money reserved on your account is released and will be available to you again. After that, you can repeat the same or a new order, and make the payment related to them. You need to check with the bank that issued you the card, whether your card supports payment via the Internet.
4.2. Data protection when paying by card
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. Payment card information is not available to the merchant.
3D Secure protection for all merchants and customers – Ixopay Payment Gateway uses the highest global data protection and privacy standards. All merchants using the Ixopay Payment Gateway are automatically included in 3D-Secure protection, thus guaranteeing the security of purchases to customers.
Customers’ payment card numbers are not stored on the merchant’s system, and registration is protected by SSL data encryption. PCI Standards protect sensitive data about the cardholder during the entire payment process: from the moment of data entry at the merchant’s point of sale, during communications between the merchant and relevant banks and card organizations, as well as later storage of that data.
4.3. Registration of payment methods
When the customer’s card data is tokenized at his request or by the merchant’s decision (secured in a certified manner for later use), that data is stored on Ixopay PCI-DSS certified servers. After that, the tokenized card data is transferred in a completely safe and certified way. At no time does the merchant have access to the data on the card number and other sensitive data, but receives a reference number (token) that only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.
In the case of a refund to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro or MasterCard card that was used for payment. This means that our bank will refund the funds to the cardholder’s account at our request. If the transaction was made by cash on delivery, the money will be returned to the person who made the payment, via the same courier service.
5. Complaints policy
5.1. Complaint procedure
Products sold through our online store are accompanied by all legally necessary documentation, including manufacturer’s warranty cards.
If there is a need to advertise a specific article on quality, we will fulfill all legally defined obligations for the seller, in the same way as if you bought the goods in a traditional store. The complaint procedure is initiated at the customer’s request, by filling out the Request for complaint on product quality. If you want to start the complaint process, you need to contact us via email email@example.com or phone 068/036-696 in order to send you this request for the return of goods.
The company ALBISEH DOO does not assume any responsibility for customer errors, wrongly purchased products or any other errors related to your actions when purchasing on the website. If you have irregularities in the operation when purchasing products on the website or you have not received the purchased product, please contact our customer service via email firstname.lastname@example.org and we will do our best to eliminate the irregularities so that you receive the purchased product. If any product you have purchased is defective or does not function properly for any reason, please contact our customer service via email.
5.2. The right to a refund or exchange of goods
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product, and after it is determined that the product is returned undamaged and correct.
5.3. The right to withdraw from the contract, the rights and obligations of the buyer and the seller
The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 15 days from the day the product was handed over to him . When canceling, the customer may or may not state the reasons for canceling.
The contract withdrawal form/declaration has legal effect from the day it is sent to the trader. In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct. The buyer is obliged to return the product without delay, and no later than within 15 days from the day he sent the cancellation form. After the expiration of 15 days from the day he sent the cancellation, the product can no longer be returned.
When returning goods, it is mandatory to return them in a correct and unused condition and in the original, undamaged packaging, and the original fiscal receipt must be attached. Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality.
If it is determined that the product is defective or damaged due to the buyer’s fault, the price refund will be refused and the product will be returned to him at his expense. The trader is obliged to return to the consumer without delay the amount that the consumer paid on the basis of the contract, and at the latest within 15 days from the day of receipt of the declaration of withdrawal, and after receipt of the product.
5.4. Costs of returning goods and money
The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item.