1.1. Complaint procedure
The products sold through our online store are legally compliant
necessary documentation, including the manufacturer’s warranty cards. If
If there is a need to advertise a certain item on quality, we will fulfill everything legally
defined obligations for the seller, in the same way as if you bought the goods in a classic store.
Goods covered by the manufacturer’s warranty are sold with an extended manufacturer’s warranty
to the Customer. The complaint procedure is initiated at the customer’s request, by filling out the Request
for product quality complaints.
If you want to start the complaint process, you need to contact us by email
firstname.lastname@example.org or phone +382 68 036 696 to send you this Request.
The company ALBISEH doo does not assume any responsibility for customer mistakes,
products purchased incorrectly or any other errors related to your actions
when purchasing on the website. If you have irregularities in the operation during the purchase
products on the website or you have not received the purchased product, please contact us
customer service (contact details) and we will do our best to correct the irregularities
you would receive the purchased product.
If any product you purchased is defective or does not function properly for any reason,
please contact our customer service (contact details) and view the warranty
sheet to familiarize yourself with the warranty details and the complaint procedure.
1.2. The right to a refund or exchange of goods
In case of withdrawal from the contract, the consumer has the right to a refund or exchange
another product. The amount is returned to the customer upon receipt of the product, and after it is determined that it is
product returned undamaged and correct.
1.3. The right to withdraw from the contract, the rights and obligations of the buyer and the seller
The law for the case of distance sales establishes the right of the buyer, who is considered a consumer
(a natural person who buys a product to satisfy his individual needs, and not work
performance of professional activity), to withdraw from the contract within 14 days from the date
when the product was handed over to him. When canceling, the customer may or may not specify
reasons for giving up.
The Form/Declaration of withdrawal from the contract is legally binding
effect from the day it was sent to the merchant. In case of withdrawal from the contract, the consumer has
the right to a refund or exchange for another product. The price is returned to the customer by
upon receipt of the product, and after determining that the product is undamaged and correct. He is a customer
obliged to return the product without delay, and no later than within 14 days from the day it was
sent the opt-out form.
After the expiry of 14 days from the day he sent
cancellation, the product can no longer be returned. When returning goods, it is mandatory to return them to
in correct and unused condition and original undamaged packaging, where it must
attach the original fiscal slip. Upon receipt of the product, it will be determined whether the product is
correct and undamaged. The customer is responsible for defective or damaged products that are
the result of inadequate handling of the product, i.e. the buyer is solely responsible for
the reduced value of the product that occurs as a result of handling the goods in a way that
is not adequate, that is, it exceeds what is necessary to establish his
nature, features and functionality.
If it is determined that a malfunction has occurred or
damage to the product due to the buyer’s fault, the price refund will be deducted and the product will be returned to him
at his expense. The trader is obliged to return to the consumer the amount owed by the consumer without delay
paid on the basis of the contract, and no later than within 14 days from the date of receipt of the statement of
cancellation, and after receiving the product.
1.4. Costs of returning goods and money
The costs of returning the goods and money are borne by the buyer, except in cases where the buyer wins
defective or wrong item.